2016 Report to Our Employees
N Good Health highlights
N Good Health continually strives to increase employee engagement and improve participant experience. The deadline to complete your 4 steps is Sept. 15, 2017. Visit NGoodHealth.com and get started today.
Jorge De La Jara, Rhonda Hoffman, Robyn Barnes
Employee Resource Groups offer professional, personal growth opportunities for employees
“It’s a great feeling when you can say, ‘I belong,’” said Jorge De La Jara, system director, Inclusion.
Norton Healthcare’s Employee Resource Groups (ERGs) offer that place of belonging and more to the many employees who not only participate in the groups, but also benefit from their initiatives and action plans.
“ERGs started as social groups and have evolved into think tanks to help organizations attract, retain, develop and engage their workforce,” Jorge said. “In order to have a positive culture change within the organization, ERG members must remain engaged in advancing their mission and impact on the overall organization.”
Norton Healthcare’s ERGs are open to all employees. Employees join ERGs for a variety of reasons. For Robyn Barnes, receptionist, Norton Community Medical Associates – Hurstbourne, it was personal.
Robyn is the co-leader of the newly formed lesbian-gay-bisexual-transgender-queer (LGBTQ) and allies ERG called NPRIDE. As a member of the LGBTQ community, Robyn said she has witnessed and encountered prejudice throughout her life. Being part of NPRIDE gives her hope for the future.
“It has been one of the best decisions I’ve made in my six years of employment with Norton Healthcare,” Robyn said.
Rhonda Hoffman, system director, Research, co-leads NPRIDE. She believes ERGs level the playing field for all employees and give more employees a chance to make a difference.
“ERGs can have considerable impact on an organization’s ability to develop future leaders and increase employee engagement,” Rhonda said. “They promote awareness among members and other employees about the value of diversity in our workforce.”
According to Jorge, an ERG for millennials currently is being formed.
“We are constantly looking at the needs of our workforce and our patients to determine how we can best serve through ERGs and other inclusion services,” Jorge said.
For more information about ERGs, including how to join, visit the Diversity and Inclusion page under Departments on Nsite.
Norton Healthcare’s four ERGs:
Our employee recognition program, N Recognition of You, makes it easy for you to celebrate the great work of your team members and other co-workers. Employees submitted 114,556 N-cards, N-buttons and award nominations in 2016.
Are you recognizing others?
Every Norton Healthcare employee has access to N Recognition of You. Send an N-card or N-button to say “Thank you” or “Great work.” Recognition from you can make someone’s day.
percent of employees sent an
N-card or N-button to a co-worker
percent of employees received recognition through N Recognition of You
percent of employees visited N Recognition of You to send recognition, view their own recognition history or redeem points for an award
Thank you to the 10 employees who nominated the most co-workers in 2016 through N Recognition of You:
Check out all the ways you can recognize a co-worker.
Go to Nsite, select Employee Services, then click on
“N Recognition of You” in the Recognition box.
Employee engagement continuing upward rise
Our employee engagement is a reflection of more than 14,000 employees who provide great care each day. In 2016, one focus was teamwork. We are all ambassadors of Norton Healthcare culture and impact our communities. Through teamwork we build relationships to provide patients the best possible experience and improve the culture. Norton Healthcare employee engagement again increased in 2016 — from the 83rd to the 85th percentile — and we anticipate continued increase in 2017.
Let’s make teamwork consistent – what you can do
Respectfully and actively participate in daily team meetings, huddles or handoffs.
Talk to someone outside your work group each day. Connect with others across work groups.
Employee engagement and feedback from you directly impact patient care and help to create a remarkable Norton Healthcare experience.
of employees agreed with the statement “I am recognized for excellent work.”
of employees feel that their manager helps them balance their job and personal life.
of employees feel training and development opportunities offered by Norton Healthcare have helped them to improve.
Norton Healthcare is shifting its food culture with support from N Good Health and Morrison Healthcare, our food services partner. Helping to lead the charge is Erin Wiedmar, clinical nutritionist, N Good Health.
“Erin is passionate about health and community — openly sharing her knowledge with others,” said Gene Gruver, system business director, Food Services. “She is a champion for wellness, driving N Good Health forward in offering programs and services that help employees make mindful choices to maximize their health and wellness.”
While she values the health benefits of locally grown food, including more nutrient-rich and better tasting foods, Erin’s passion for it hits closer to home.
“My interest in supporting local eating comes from a passion for my city,” Erin said. “Louisville is cool, and there are so many great people doing amazing things. I wanted to make sure Norton Healthcare was a part of that.”
Through Erin’s efforts, Norton Healthcare launched “Look for Local,” which provides fresh, local produce items of the month and grass-fed beef burgers every Friday in our cafes. She also started a quarterly employee-only cooking class called “In the Kitchen with
N Good Health,” which rotates among our facilities. Erin also shares her passion with the community as a frequent contributor of recipes and articles to Get Healthy, Norton Healthcare’s online newsroom and magazine.
“Anything we can do to help make the healthy choice the easy choice for our employees is important,” Erin said. “The more we can do to support the health and life balance of our own employees, the better care we can then provide to our community members.”
This Norton employee is more than just a furry face. He’s reducing stress with every pat on his soft yellow head.
One of Norton Audubon Hospital’s most beloved employees works like a dog. He also barks like a dog, walks like a dog and gladly accepts treats like a dog. That’s because he is a dog.
Henry Dog joined Norton Audubon as a full-time therapy dog in early March 2016. He is an extension of the ministry of the Rev. Matthew Eddleman, M.Div., chaplain and Henry’s “biped.” Although other therapy animals visit Norton Healthcare facilities, Henry is the only one who is considered a full-time employee.
Most of Henry’s work focuses on stress relief for employees. A typical day involves making rounds on busy hallways and units that are typically “high-stress zones,” such as the Emergency Department.
Henry cares without saying a word, according to Matthew.
He truly is an extension of the care Matthew provides to staff and patients.
Matthew recalled an incident when he was called in to comfort a family and left Henry at the nurses’ station. He returned to find Henry cuddling with a nurse who needed some extra TLC.
“Sometimes the conversations start with Henry and evolve into deeper things,” Matthew said. “To see people light up when they see him — that’s worth everything. That’s why he’s here.”
Working like a dog. Literally.
Finding a place to belong
Love of city sparks passion for eating local