2016 Report to Our Employees

A message from our leadership

Norton Healthcare experienced several milestone events in 2016. Stephen A. Williams, our longtime chief executive officer, retired at the end of the year. While we certainly will miss Steve, we are thankful for his years of dedicated service and the legacy he leaves behind. And, we are happy that he now can spend more time with his family, especially his three grandchildren.


In 2016, we asked for your help in creating Norton Healthcare’s new three-year strategic plan. We asked you to think about the patients and guests you see, talk with and listen to every day, and consider what it takes for them to have a great experience. We asked you to look at your environment and work processes and suggest improvements that will result in the best care we can provide our patients and their families. The insight you provided was instrumental in the development of the 2017–2019 Norton Healthcare Strategic Plan. The plan is based on our pillars and built on the foundation of our mission, vision and values. It focuses on our goals of convenience, quality outcomes, patient safety and friendliness.


On Nov. 10, the children’s hospital that has been part of Norton Healthcare for nearly 50 years was officially renamed Norton Children’s Hospital. This was cause for celebration, as well as reflection on the hospital’s storied and remarkable history. We are grateful for the cooperation and enthusiasm you displayed in ensuring that the name change occurred so seamlessly. It appears that the community has embraced the new name, and this is due largely to your efforts.


The year also brought advances in all of Norton Healthcare’s major areas of service, expansion of our research and educational activities, and alignment with more primary and specialty care providers. Our total number of employees now exceeds 14,000.


This growth can be attributed to the dedication and compassion each of you brings to your job every day. It allows us to have more capacity to provide for the health care needs of the communities we serve.


This Report to Our Employees recognizes just a sampling of your co-workers for the extraordinary acts they performed in 2016. We recognize that countless more acts of caring and compassion occur at Norton Healthcare facilities every day. We wish we could list them all.


Employee Appreciation Week is May 8 to 12. We hope you will participate by enjoying a free meal on May 10 and celebrate by sending your colleagues an N-card or N-button through N Recognition of You on Nsite.


Please take a moment to review the 2016 Report to Our Employees. Thank you for everything you do to make Norton Healthcare the region’s employer and health care provider of choice.


In appreciation,


Russell F. Cox

President and CEO


Michael W. Gough

Executive Vice President


Tony Bohn

System Vice President

Chief Human Resources Officer



Tony Bohn, Russell F. Cox, Michael W. Gough

Mission • Vision • Values


Norton Healthcare’s purpose is to provide quality health care to all those we serve, in a manner that responds to the needs of our communities and honors our faith heritage.



We will be the region’s most comprehensive, strongest and preferred health care organization, setting the standard for quality and caring.



At Norton Healthcare, we will:

  • Respect every person
  • Set the standard for quality and caring
  • Continually improve care and service
  • Demonstrate stewardship of resources
  • Accept accountability for results
  • Succeed with integrity



Our Faith History

Norton Healthcare’s faith history includes its founding organizations and other faith communities: the Episcopal Church,
United Methodist Church, United Church
of Christ, Presbyterian Church and Roman Catholic Church.